Cvent (NYSE: CVT) said it has received its fifth consecutive International Service Excellence Award from the Customer Service Institute of America (CSIA).
The company received the award in the Customer Focused Innovations category. Cvent is being honored along with other companies focused on customer service, such as Delta Airlines, Merrill Edge and Wells Fargo.
This year Cvent was recognized for many new customer-focused innovations, including a self-service support centre, two customer service teams dedicated to Cvent´s mobile offerings, onsite training workshops for new clients, a onboarding implementation program for enterprise clients and fast-growing customer-focused social media communities.
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the standard.
Cvent is a leading cloud-based enterprise event management platform, with more than 1,400 employees and over 10,900 customers worldwide. For more information, visit www.cvent.com,