Mattersight Corp. (NASDAQ: MATR) said that TMC has named Mattersight Predictive Behavioral Routing as a Customer Magazine 2014 Product of the Year Award Winner.
This marks the second consecutive year for Mattersight to be recognized, with Mattersight Behavioral Analytics receiving a Product of the Year Award in 2013.
Mattersight Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral characteristics.
The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine, http://customer.tmcnet.com/.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Its website is at www.mattersight.com.