Open Close

Mattersight predictive behavioral routing named Product of the Year

Mattersight Corp. (NASDAQ: MATR) said that TMC has named Mattersight Predictive Behavioral Routing as a Customer Magazine 2014 Product of the Year Award Winner.

This marks the second consecutive year for Mattersight to be recognized, with Mattersight Behavioral Analytics receiving a Product of the Year Award in 2013.

Mattersight Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral characteristics.

The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine,

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Its website is at


If you enjoyed this post, please consider leaving a comment or subscribing to the RSS feed to have future articles delivered to your feed reader.