Oracle (NYSE: ORCL) said that new retail ISP Jiva has implemented Oracle´s Service Cloud to manage its multi-channel customer experience.
Oracle Service Cloud helps enable Jiva customers find the answers they need through a seamless experience regardless of the channel that customers choose to engage in.
Oracle Service Cloud combines web, social, and contact centre experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort.
Jiva offers ADSL2+ Internet powered by the iiNetwork, the second largest broadband network in Australia.
Oracle engineers hardware and software to work together in the cloud and in your data centre. For more information about Oracle (NYSE: ORCL), visit www.oracle.com.