Mattersight Corp. (NASDAQ: MATR) and IQPC said they have launched Call Center IQ (http://www.callcenter-iq.com), a new online destination to connect global contact centre professionals through community, a resource hub, and advisory services.
Mattersight said it chose to be a sponsor CCIQ because IQPC and Mattersight share the goal of supporting contact centre professionals in their pursuit of greater customer satisfaction and more efficient service operations.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight´s solutions are used by leading companies in healthcare, insurance, financial services, telecommunications, cable, utilities, education, hospitality and government. The company´s website is at www.mattersight.com.