Open Close

American Airlines Group begins customer alignment

8 January 2014

American Airlines Group Inc. (NASDAQ: AAL) said will begin to align customer benefits, creating a more consistent experience for those traveling on flights operated by American Airlines and US Airways. This is the first of many actions the airlines will take over the coming months as part of the integration process.

“We´re kicking off the new year by bringing our customers the first phase of enhanced benefits, including the ability to earn and redeem miles when traveling across our stronger combined network,” said Scott Kirby, president American Airlines. “Our customers are ready to reap the benefits of our merger and we are pleased they´ll get to experience these perks they value most so early in the integration process.”

As American and US Airways work through the integration process, the two airlines will continue to operate separately, with individual loyalty programs, reservations systems and websites. Customers should continue to check in for flights and conduct business with the airline operating their flight just as they did before the close of the merger.

For customers looking for more information, American´s new Find Your Way site,, offers key day-of-travel information and will be available throughout the merger integration process. Additionally, and will continue to be regularly be updated with news on any fee, policy and procedure changes.

American Airlines Group is the holding company for American Airlines and US Airways. Connect with American on Twitter @AmericanAir and at, and follow US Airways on Twitter @USAirways and at


If you enjoyed this post, please consider leaving a comment or subscribing to the RSS feed to have future articles delivered to your feed reader.