8×8, Inc. (NASDAQ: EGHT) said it has been awarded a new patent related to its virtual contact center technologies.
On December 31, 2013, the US Patent and Trademark Office issued United States Patent number 8,619,967 entitled “Networked Contact Center.” The new patent is a continuation of United States Patent number 8,275,116 which was awarded to 8×8 on September 25, 2012.
The patent relates to, among other things, a networked contact centre that includes multiple platforms to host multiple tenants. Example embodiments of the invention include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. The invention also enables the networked contact centre platform to access a data location that is both associated with the tenant and shared by two or more multiple tenants.
8×8 is a provider of unified communications and collaboration services in the cloud to small and medium businesses and mid-market and distributed enterprises. For additional information, visit www.8×8.com,