Mattersight Corp. (NASDAQ: MATR) reported the United States Patent and Trademark Office has issued two new patents (US Pat. 8,594,285 and 8,611,523) to the company.
The ´285 patent expands upon the company´s previous patents in the area of applying psychological behavioral models to automatically analyze customer interactions. The ´523 patent expands upon the company´s previous patents in the area of analyzing, understanding, and classifying interactions, including analyzing the effectiveness of sales, retention, and collections negotiations.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. The company´s website is at www.mattersight.com.