18 December 2013
When replacing an outdated wireless communication system, the Grand Hyatt Kauai Resort & Spa in Hawaii turned to Motorola Solutions (NYSE: MSI) to increase reliability, provide faster guestroom and premises Internet service, and position the property for the future.
Motorola and Pacific DirectConnect, a regional systems integrator, replaced a microwave communications system that was unreliable, costly to maintain and slow. In fact, the poor wireless connectivity was driving down guest satisfaction scores for the property. Since installation, the property has risen from near the bottom to the top ten in Hyatt´s internal property satisfaction rankings. In addition to guestroom service, improved network performance in meeting rooms and public spaces is helping the Grand Hyatt Kauai attract new corporate business.
Motorola Solutions is a provider of mission-critical communication solutions and services for enterprise and government customers. To learn more, visit www.motorolasolutions.com.