inContact (NASDAQ: SAAS) reported that a provider of campaign management and direct response marketing services has selected inContact to support both inbound and outbound sales as well as customer service operations.
By transitioning to the efficiency and stability of inContact´s cloud contact centre platform, the company´s sales and customer service operations can be more self-sufficient while also reducing the time and costs of downtime. All-in-one cloud connectivity helps streamline campaign management which includes thousands of toll-free numbers with an integrated telephony solution that unifies the company´s end-to-end call centre operations. The implementation is poised to deliver improvements across the agent and customer experience, and is empowering the organization to focus its efforts on improving operational processes.
inContact is the cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. To learn more, visit www.inContact.com.