Jacada, Inc. has announced a global strategic partnership agreement with Cognizant Technology Solutions (NASDAQ: CTSH), in which Cognizant will incorporate Jacada´s customer service technology solutions into its global delivery network to provide complete solutions to simplify customer interaction.
Cognizant is dedicated to helping clients grow through combined business-IT knowledge, thoughtful innovation and global scale. Together, Jacada and Cognizant offer a comprehensive set of customized contact centre solutions designed to enhance the customer experience across multiple channels, as well as directly impact operating costs and improvement of business processes.
Jacada solutions improve an organization´s customer experiences and reduce their operational costs. More information is available at www.Jacada.com.
Headquartered in Teaneck, New Jersey, Cognizant is a provider of information technology, consulting, and business process outsourcing services. The company´s website is at www.cognizant.com