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China Eastern Airlines taps NCR for self-service kiosks, services

PRC-based carrier China Eastern Airlines said it has selected US consumer transaction technologies firm NCR Corp (NYSE: NCR) to provide 40 additional self-service check-in kiosks as well as multi-vendor on-site support services for its entire fleet of 130 airline check-in kiosks.

According to China Eastern, the deal includes NCR-branded kiosks and those made by another technology company, making NCR the largest airport check-in solution provider for the carrier.

China Eastern is expanding NCR self-service check-in for domestic airports, including Shanghai, Hefei, Lanzhao, Taiyuan and Nanchang.

The airline is also extending the convenience of self-service check-in to off-site locations, including Xian Xianyang Aviation Hotel and the carrier´s ticketing office in Lanzhou.

China Eastern selected NCR for its IT support service network in China, which includes parts depots and warehouses enabling NCR to provide efficient and fast on-site support and parts recovery services to its kiosks around the country.

All additional kiosks are expected to be installed in the third quarter.

China Eastern Airlines has its headquarter located in Shanghai. As one of the three major airlines in mainland China, it flies a fleet of more than 430 long-haul and short-haul aircraft. China Eastern serves nearly 80m travelers annually and has extended its flight network from Shanghai to 1000 cities in 187 countries via close cooperation with SkyTeam member airlines.

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